Company establishes a single, centrally managed virtual contact center for seamless support of customers in seven states. Self-service capabilities developed with Avaya Aura® Experience Portal save ...

New Cloud Service Provider offers make it easy to deploy Unified Communications, Contact Center and Video as a Service to their customers Unique Unified Communications and Contact Center as a Service ...

Avaya announced it has been named the winner of the Fall 2014 Technology Services Industry Association (TSIA) STAR Awards for Innovation in the Delivery of Managed Services, Leveraging Technology for ...

MONROE, La. — CenturyLink has been named the 2010 “Service Provider Partner of the Year” by Avaya, a global company dealing in business communications software, systems and services. The award honors ...

Avaya is formalizing an outsourcing service it has been offering select clients for the past year. The service, Avaya Communications Outsourcing Solutions, manages all of a company’s communications ...

Santa Clara, CA. – Dec. 11, 2018: Avaya Holdings Corp. (NYSE: AVYA) today introduced a new Device as a Service (DaaS) offering that will enable businesses to purchase Avaya’s latest smart desktop ...

RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE:AVYA), today launched Avaya OneCloud™ for Service Cloud on Salesforce AppExchange, empowering customers to connect Avaya OneCloud™ to Salesforce ...

COMPANY NEWS: Avaya, a global leader in solutions to enhance and simplify communications and collaboration, today announced it has been named for excellence in customer service with a NorthFace ...

Citing market trends favoring the use of social media data and channels to improve customer service, Avaya is trying to catch up by bringing the power of big data to its call centers. The unified ...

Avaya is rolling out two new industry-specific applications at the National Retail Federation’s annual trade show on Monday. One, Avaya Video Assist, leverages the company’s contact center expertise.

Simplicity and Affordability of Avaya’s Device as a Service Offering is now available to support Cloud Communications in the United States, Canada and Europe SANTA CLARA, Calif.--(BUSINESS WIRE)-- ...