Transform your call center QA program from a punitive tool into a strategic asset by implementing coaching methodologies that ...

The effort by Montgomery College to respond to its community workforce's request for employees skilled in call center training is paying off for both graduates and businesses. With the first graduates ...

WESTLAKE VILLAGE, Calif.: 22 January 2013 — Merrill Edge Advisory and Investment Centers have been recognized for call center operation customer satisfaction excellence under the J.D. Power and ...

Believe it or not, that’s how some companies kick off their at-home call center agent programs – and one of the big reasons they fail. Presuming the best or most eager in-house agents will make the ...

WILMINGTON, N.C. (WECT) - New Hanover County’s 911 call center is always busy with emergency calls from across the county pouring in from people on their worst day. Not only do dispatchers help people ...

A maternal health initiative that started with a University of Arkansas for Medical Sciences call center reaching out to its ...