PHOENIX — Cox Communications, Arizona’s largest cable company, and CenturyLink have seen their customer satisfaction scores drop, according to an annual survey from the American Customer Satisfaction ...

UP THE CALL TO HOLD A PHONE PROVIDER ACCOUNTABLE. KETV NEWSWATCH SEVEN’S JOEY SAFCHIK FOLLOWS UP ON A STORY WE BROUGHT YOU LAST WEEK ABOUT A GREAT GRANDMA WHOSE PHONE LINE WAS DOWN FOR TWO MONTHS.

Michelle Plombon’s landline in St. Paul has gone silent since last November, the day before Thanksgiving. Nearly three months and counting. “There’s my phone, deader than a doornail,” she explains.

Nichole Schroepfer is playing a waiting game. The Shoreview resident says she was a loyal CenturyLink customer for two decades, but not anymore. “In a nutshell, we were getting billed, overbilled ...

Families across Puget Sound told KIRO 7 News that CenturyLink has canceled their appointments to fix their landline and internet issues multiple times in a span of months following our investigative ...

CATTLE IN NINE STATES. WELL, SOME CENTURYLINK CUSTOMERS ARE GETTING PHONE AND INTERNET BACK TONIGHT FOR THE FIRST TIME SINCE A STATEWIDE OUTAGE ALMOST A WEEK AGO. WHAT A HEADACHE. A WATER PIPE BURST ...

Nancy Tomhave, who lives in St. Paul’s Hayden Heights neighborhood, won’t be taking calls from some loved ones on Thanksgiving, and not for lack of trying. Carolyn Ross, who lives across the city near ...

I live in Fort Collins, CO where we installed municipal fiber a few years ago. The city does a fabulous job with every facet of the operation. Post content hidden for low score. Show… Post content ...

PORTLAND, Ore. (KOIN) — CenturyLink internet customers were looking for answers after multiple days of outages and sputtering service in the greater Portland area, they say. KOIN 6 News contacted ...

PORTLAND, Ore. (KOIN) – Washington’s largest local telephone company, CenturyLink, has been fined more than $130,000 for over 100 state code violations — including “excessive” wait times to reach a ...

Lynn Keillor’s landline telephone — her only phone — went dead on Dec. 4. She’s gone round and round with CenturyLink since, getting several reassurances her service would soon return. It hasn’t. “I ...