Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

SAN FRANCISCO, CA--(Marketwired - Jul 16, 2014) - Call centers are an important part of business communications. Large companies that experience high call volumes need to be able to handle them ...

If you’re old enough to remember Blondie’s Keep Me Hanging on the Telephone, you remember an era when the telephone was the only way you could communicate with a company you were doing business with.

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

MELVILLE, N.Y.--(BUSINESS WIRE)--CosmoCom, the global leader in Unified Customer Communications, today announced Version 5, a major upgrade to CosmoCom’s CosmoCall Universe (CCU), the leading IP-based ...

Since the start of this year, the pan-European group Project BISON has been working on a software package for real-time speech analytics across a number of languages. Led by Czech-based Phonexia, the ...