A gulf is opening between customer service leaders and laggards, and the pandemic is widening that gap. Customers and vendors alike want a speedy resolution to any support issues. Increasingly, ...

In 2025, the integration of artificial intelligence into support engineering has revolutionized customer service, enabling companies to provide efficient, personalized and round-the-clock assistance.

In the dynamic realm of customer service, where technological innovation surges forward with unrelenting speed, businesses find themselves at the cusp of a profound transformation in AI customer ...

Rackspace is a well-known provider of managed cloud space, serving over 300,000 customers of varied sizes worldwide. (These customers–odds are pretty good–include you, my entrepreneurial reader. So ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...