There is one area in particular where my recommendations have evolved over time, and that’s language. Today’s customers prefer what could be called an authentic style of customer service. In other ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

The degree of assistance and courtesy granted those who patronize a business Excellent customer service is more than what you say or do for your customers. It also means giving customers a chance to ...

Benevolent by nature, Kartik Jobanputra is a serial entrepreneur and a pro skydiver. He lives life king-size. Founder & MD of smartt-ai.com. Customer service is evolving quickly thanks to the power of ...

Corrections & Clarifications: An earlier version of this story misclassified Chewy.com The company is an online shop. Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand ...