Add Yahoo as a preferred source to see more of our stories on Google. PORTLAND, Ore. (KOIN) — An Oregon couple got scammed out of a life-changing amount of money after attempting to call a customer ...

Here we dig deeper into Facebook's acquisition of Kustomer and what it means for omnichannel customer service solutions. Facebook’s reported $1 billion acquisition of digital customer service ...

One year ago, Congress defunded public media. Now that we're 100% community funded, please become a sustaining member or increase your existing membership today. Listen 4:35 Listen to the Story ...

Retailers have rushed to establish a presence on Facebook with their own Page, in the hopes of building a larger social following. When it comes to customer service, however, it turns out retailers ...

Your business' Facebook page or profile lets you keep in touch with customers and grow your brand through social marketing, but it also has its downsides when disgruntled customers start posting. If ...

Anurag's interest in technology was sparked around 15 years ago when he first tried a Nokia smartphone, one of those Windows-powered devices. Having only used feature phones up until then, he was ...

Social media, Facebook in particular, is becoming increasingly important to customer service for businesses. In addition to creating brand awareness, engaging users, and driving conversations, ...

is a Senior Producer on Decoder. Previously, he reported on the technology and gaming industries for more than a decade. Facebook announced a wider availability of its new Customer Chat service today, ...