Genesys, a provider of cloud-based customer experience orchestration solutions, has received $1.5 billion in new investment commitments from Salesforce and ServiceNow. This investment deepens Genesys' ...

The two companies will integrate Genesys Cloud with ServiceNow Customer Service Management (CSM) to deliver a turnkey, AI-powered solution for customer service and support in the contact center and ...

ServiceNow today at its Knowledge 2024 customer and partner event in Las Vegas announced a partnership with Genesys, integrating the Genesys Cloud platform with ServiceNow Customer Service Management ...

On Wednesday, September 6, contact center and customer relationship management powerhouses Genesys and Salesforce announced a partnership to help businesses drive more value from data and AI with ...

Zoom Video Communications (NASDAQ:ZM) and Genesys are expanding on their integration between Zoom Phone and Genesys Cloud CX. The expanded offering provides customers with a contact center and unified ...

ServiceNow, Inc. (NYSE:NOW) is one of the 10 Best AI Software Stocks to Buy Now. On August 1, ServiceNow, Inc. (NYSE:NOW), along with Salesforce, committed a $1.5 billion new investment to Genesys.

Investment strengthens the company’s global partnerships with Salesforce and ServiceNow to accelerate the agentic AI customer experience orchestration opportunity This milestone reinforces the ...

The two companies will integrate Genesys Cloud with ServiceNow Customer Service Management (CSM) to deliver a turnkey, AI‑powered solution for customer service and support in the contact center and ...