In part one of this two-part article, we discussed the recent re-evolution and technological improvements of speech interactive voice response (IVR) technology as well as a number of the ways that ...

The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...

The technical feasibility of gathering high frequency health data via Interactive Voice Response (IVR) may in some instances exceed the clinical benefit of doing so, finds an article in the Journal of ...

No matter how many or how few channels a merchant utilizes, telephone contact serves as a lifeline for enabling customers to reach the brand, whether pre-, during, or post-sale. While essential to a ...