I politely declined an offer of tea during one of my first sales meetings. It was interpreted as being disrespectful to the supplier, and we lost the deal. I missed the clues about the business ...

Veronica was a good listener by nature. Early on, she committed to making “listening” a key aspect of her leadership style. That’s one reason she was so beloved and trusted as a CEO. With Veronica as ...

Most people can vividly remember a moment in their life when they felt very deeply heard and understood by another—perhaps by a friend or partner, therapist or teacher, family or community member. On ...

Expertise and opinions of authors published by ForbesBooks. Imprint operated under license. Often when my company gets called in to help a struggling business, there’s only one problem to tackle. But ...

Sailing World’s most popular YouTube playlist “Listen and Learn” remains our most viewed video content on the platform. As a concept developed by Dave Reed, Sailing World’s Editor in Chief, the belief ...