Good customer service teams can help maintain healthy customer relationships and build back any trust that may have been lost due to a poor experience. Conversely, a bad support team can have the ...

Live chat software is more than a messaging window on a website; it's a productivity and quality assurance tool that can help your organization maximize its resources. Companies looking for a live ...

Every time Jennifer Ortakales Dawkins publishes a story, you’ll get an alert straight to your inbox! Enter your email By clicking “Sign up”, you agree to ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. Bitfinex’s live chat customer support, which is currently available ...

Amazon's help page has enough information to answer your questions about the service. However, you may need to contact an Amazon representative to resolve problems with your new Amazon Echo Dot ...

In partnership with Nuance Communications, H&M is making its virtual assistant and live chat agents available via Google services like Google Maps and Google Search, Nuance announced on Tuesday. H&M ...

SAN FRANCISCO & LISBON, Portugal--(BUSINESS WIRE)--Unbabel, the AI-powered, human-refined translation platform that enables multilingual customer service at scale, announced today that the company’s ...

Citigroup Inc. plans to test live text chat on its website for customers in Mexico, India, Australia and the Philippines in early 2016, as part of a bid to improve customer satisfaction as more ...