For the last 10 years, T-Mobile has been my cell phone carrier of choice. I’ve been on a family plan with my partner, parents, and grandmother (with two lines for myself), and it’s been a good ...

Every time I've visited a T-Mobile store, I've encountered customer service markedly superior to that of, say, AT&T. Not so many months ago, I visited both an AT&T and T-Mobile store and discovered ...

LAS VEGAS — T-Mobile has been directing more of its customer service calls to actual human beings. What a concept! And as a consequence, its Net Promoter Scores, which measure the likelihood to ...

When you contract with a company for a service, it’s expected that the monthly charges will be correct. But when the price of the bill bounces with unexpected changes every month, it sure can be ...