Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Online reviews have become integral in many consumers' ...

Online reviews have become the digital backbone of consumer decision-making. Whether shopping for a home, selecting a he ...

Online reviews are an important part of your small business's reputation. It's also important to respond to every review you ...

The voice of the customer—even a single customer—has never been so amplified and influential. That’s largely due to online dialogue about businesses. Digital testimonials have become the new currency ...

Customers are constantly looking for insights into which products, brands, or services they can trust before purchasing anything. In a recent survey, 43% of people in the U.S. said that they find ...

Finalized last year, the U.S. Federal Trade Commission’s (FTC) Final Rule on the Use of Consumer Reviews and Testimonials (the “Final Rule”) principally addresses the sale, purchase, and publication ...

SAN RAMON, Calif.--(BUSINESS WIRE)--A new survey commissioned by Reputation, the global leader in reputation performance management, reveals that online reviews have become one of the most influential ...

Buying a bigger car. Buying your first home, or renovating it so your family can grow or age in place. We can make minor purchases without a second thought, but the major purchases that accompany big ...

One of the best sales tools a business can have is a collection of rave reviews from its customers: Over 70% of customers report that they check reviews before making a purchase decision. However, ...

Ali Hussain has a background that consists of a career in finance with large financial institutions and in journalism covering business. Luis Alvarez / Getty Images Consumer reviews are an important ...