Missed appointments remain one of the most persistent (and costly) challenges in patient engagement. Even as healthcare organizations use more appointment reminders, online scheduling and other ...

Payment overwhelm is costing health systems cash, staff time, and patient trust. Smarter communication and more efficient payment processing can help. For years, health systems have invested deeply in ...

Patient no-shows remain a stubborn problem for US medical practices, and the numbers suggest the issue isn’t getting better ...

BOSTON (SHNS) – Patients in Massachusetts continue to languish in hospital emergency departments for hours before receiving appropriate care, with the issue particularly acute for the state’s most ...

Please provide your email address to receive an email when new articles are posted on . A “Patient’s Rights and Responsibilities” document can establish expectations. Reasons for termination may ...

During a busy shift in the emergency department not long ago, I tried something new: I walked out of the double doors and into the waiting room. For a physician, the waiting room is an uncomfortable ...

In this Journal feature, information about a real patient is presented in stages (boldface type) to an expert clinician, who responds to the information by sharing relevant background and reasoning ...