Service-level agreements (SLAs): The key components project managers should know Your email has been sent Almost every project requires vendor services; after the project is complete, those services ...

If you’re like many CIOs, the chances are your company compensates third-party IT service providers for something they didn’t do or pays them twice for something. Technology leader Nipa Chakravarti ...

One difficult aspect of disaster planning that will probably be the first thing you have to tackle and will determine everything else that you include in your plan is the service level agreement (SLA) ...

As digital infrastructure becomes more interconnected and performance-sensitive, protecting against SLA breaches is no longer optional, it’s part of prudent investment management In the data center ...

An SLA (service-level agreement) is traditionally a contract between an organization and an external service provider, such as an ISP or ASP (application service provider), that mandates specific ...

As organisations increasingly rely on cloud services to drive innovation and operational efficiency, chief information security officers (CISOs) face a persistent challenge: what happens when a cloud ...