Your digital notes are a reflection of your mind. It’s a private space for ideas and insights. Choosing the Personal Knowledge Management (PKM) tool isn't just about functionality; it's about ensuring ...

Knowledge management has been a hot topic for some time now. However, many firms have placed this initiative on the back burner due to the financial costs or the time commitment required for the major ...

If you have ever felt overwhelmed by information or struggled to leverage your knowledge effectively, you're not alone. I went on extensive testing and put dozens of PKM tools to their paces. While ...

While the importance of knowledge management is at the forefront of many enterprise leaders’ minds, implementation of its tools and methods is easier said than done. Ineffective knowledge management ...

In this article, I am going to cover the definition of Knowledge Management, why Knowledge Management is important, challenges in Knowledge Management, Knowledge Management use cases, and more. I am ...

“Technology will finally help journalists give their audience members a better version of the news article, one which favors understanding, not just informing.” The typical inverted-pyramid news ...

It's a complaint often heard in law enforcement agencies nationwide: "We don't know what we don't know." Police from one jurisdiction are unaware of a burglary ring operating in a neighboring city. Or ...

Imagine a caller saying to an agent: “Do you work for the company or are you one of those outsourced customer service people?” Then the caller adds, “Because employees give the right answers but, the ...

Anand Subramaniam is SVP Global Marketing for eGain Corp. eGain’s solution automates digital-first customer engagement for global brands. Working as a contact center agent was never for mere mortals.

Indigenous knowledge systems are bodies of knowledge that were developed and used by local communities for centuries. They shape how people understand their environment, solve problems, and live ...