ShipStation reports that e-commerce success hinges on authentic customer relationships over traditional loyalty programs, ...

Silverback AI Chatbot has announced the release of its “AI Assistant” feature, designed to revolutionize how businesses ...

To retain customers long term, businesses must Identify ways to add additional value to current business offerings.

Another business that sees CRM as a crucial link between it and its customers is Honeylove in Los Angeles. While the women’s ...

Business customer satisfaction with U.S. electric utilities is under pressure as commercial electricity prices and outage ...

The right to refuse service to rude customers: Is it legal for a business? We’ve all seen the signs in businesses, retail shops and elsewhere that read, “We reserve the right to refuse service to ...