We often hear from the Operations team saying, “we don’t get the right people for the job”, complaining about the HR team. The HR team in turn says, “the operations’ team did not know what skills were ...

Competency models are used to define which characteristics and performance requirements are needed to meet a certain expectation. A competency is essentially being adept and capable at a certain skill ...

As large enterprises search for solutions to get the most out of their outsourcing vendors, many are turning to operational frameworks like ITIL (Information Technology Infrastructure Library) to ...