Ten years from now, no doubt we’ll look back at our time and find it unbelievable that enterprise applications were built with so little disposition to communicate with the outside world. But thanks ...

Customers of TUMI, known for its premium travel products and accessories, expect a high level of service when they shop in the store. To augment the knowledge of the sales staff, the operator of an ...

Salesforce spent approximately $50 million in cash, net of cash acquired, to buy Assistly, Salesforce said Wednesday. Assistly offers cloud-based "instant customer service help desk applications" that ...

BOZEMAN, MONT. — Right Now Technologies last week gave its Web customer service application new modules to handle servicewarranty contracts, as well as support for online chat and phone callback ...

Massive investments are being made to improve overall customer experience, because companies of all sizes are now keenly aware that satisfied customers make it easier to cross-sell and upsell new ...

PagerDuty, a provider of digital operations management, has updated PagerDuty for Salesforce Service Cloud to help companies instantly update service agents and stakeholders of customer-impacting ...

LAS VEGAS-- (BUSINESS WIRE)--KNOWLEDGE16 – ServiceNow (NYSE: NOW), the enterprise cloud company, today unveiled a new application that connects departments, systems and workflows to transform the way ...

Nuance Communications unveiled a new piece of software for mobile phones that allows users to retrieve and display information regarding their account by calling a new customer care number. Rather ...

Pegasystems today released a new version of its Pega Customer Service application, which it says will help businesses engage customers while maintaining context and visibility, as they seamlessly ...

Avaya is rolling out two new industry-specific applications at the National Retail Federation’s annual trade show on Monday. One, Avaya Video Assist, leverages the company’s contact center expertise.