Personalised offers for products and services and timely advice for financial and wealth management, especially with the cost-of-living crisis, are all examples of banks offering tailored services to ...

Do you remember a time when, as a student, you thought you absolutely nailed the test, but then you failed it? This may have been the case for many companies that lost clients in 2021. In fact, about ...

Several years ago, a reputable European bank recognized the urgent need to modernize its digital offerings. In particular, their existing mobile banking application was outdated and held a mediocre ...

To improve customer loyalty, organizations must address this gap by implementing effective data management, advanced AI and strategic human interaction. Customer support is a vital function for any ...

Artificial intelligence (AI) can be leveraged by hospitality companies to meet or even exceed customers' expectations, according to a framework proposed by researchers in the Penn State School of ...

NEW YORK--(BUSINESS WIRE)--Emplifi, a leading customer engagement platform, has released critical insights into social media advertising and customer care trends to help brands optimize their ...

As artificial intelligence (AI) continues to make its mark on various industries, customer service is experiencing one of the most significant transformations. And with the rise of autonomous AI, in ...

Report findings reveal potential blind spots among service providers and areas for improvement in digital and self-service customer service options. As digital and self-service channels continue to ...

Personalization is like music. Great music makes you feel energized, understood, and connected. But when music hits a bad note or a forced lyric, you feel that, too – probably even more so. The stark ...

Frustrated viewers reached out to NBC 6 Responds after being locked out of their social media accounts. It’s a common issue, but for the people our team spoke with, it hasn’t been easy to fix. Hacked ...

NEW YORK--(BUSINESS WIRE)--Aquant’s 2024 Field Service Benchmark Report highlights the evolving landscape of field service organizations as they seek to narrow the skills gap, meet customer ...

Built on the foundation of the company’s flagship Integrity Selling® program, the GAP Model™ Workshop equips sales professionals and leaders with a structured framework for asking better questions, ...