Some people call Cindy Shebley an eBay rock star, a top seller who teaches classes and writes books about how to sell on eBay. But a shelf full of plastic-swathed, padded stadium seats in her Everett ...

Customer service and brand reputation present challenges for any business, particularly in the era of the hyper-connected, socially savvy consumer. But e-commerce businesses, like Amazon and eBay, ...