Companies are increasingly routing customers to chatbots. New research looks into whether customers prefer human or chatbots ...

OpenAI's ChatGPT almost had a longer name when the version that made it famous launched in 2022, Nick Turley and Mark Chen ...

Global data and insights company Pureprofile has released an AI chatbot-based survey format to help analyse open-ended data.

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

What do you think the impact of AI is going to be on the World Wide Web and applications? And what would a world without them ...

As Mark Zuckerberg staffs up Meta’s new superintelligence lab, he’s offering top research talent pay packages of up to $300 ...