Five9 introduced new AI-powered capabilities to its Genius AI suite on Nov. 18 at its CX Summit 2025. The company said the ...

The most substantial carbon reductions from CCaaS adoption come from enabling remote and distributed workforce models. Many ...

Leading platforms report significant AI uptake. 8x8 cited a 75% year-over-year increase in contracts for their Intelligent ...

Federal immigration agents are on the ground in Raleigh and plan to be active in the area Tuesday, according to Raleigh Mayor ...

There were 19,471 Wake County students absent from class on Tuesday, according to data provided by the district.

Company Reaffirms New Product Programs, Expanded Call Center Capacity, and Sprint to 1,500 Stores to Accelerate Revenue Growth. LAS VEGAS, NEVADA / ACCESS Newswire / November 17, 2025 / GPO Plus, Inc.

A bipartisan group of legislators is warning that electric bills could increase by $70 per month and there could be rolling ...

Artificial intelligence helps state and local agencies deliver always-on citizen service, streamline operations and generate ...

Lansing residents can provide input on five potential locations for a new tiny modular housing community. The city purchased ...

The centerpiece of the modernization effort is a planned replacement of the state's unemployment insurance system, scheduled ...

Game changing technology for the Harrison County Sheriff’s Office is already making an impact on crime, and giving peace of ...

Airlines have ramped back up to full capacity following cuts by the FAA during the tail end of the government shutdown.