By redesigning processes and centralizing customer interaction around the mobile experience, brands can create meaningful ...

Silverback AI Chatbot has announced the release of its “AI Assistant” feature, designed to revolutionize how businesses ...

“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

Salesforce said Thursday it is investigating “unusual activity” involving Gainsight-published applications that may have ...

The BSNL has invited an expression of interest for outsourcing of operations and maintenance (O&M) of its Customer Service Centers (CSCs) in Tirupattur, Arakkonam, Arani, Chengam, Vaniyambadi, ...

After a chance stop for gas, she rose through nine promotions to lead communications for convenience-store chain ...

Financial institutions are actively moving key customer-facing processes to AI agents, marking a rapid transformation in how ...

Super Metro has announced job openings for Road Inspectors, with applicants required to have reached Form 4. The bus company ...

Syncron, a global leader in intelligent Service Lifecycle Management (SLM) solutions, today announced it has been named a Major Player in the IDC MarketScape: Worldwide AI-Enabled Service Parts ...

Most organizations today run on dozens of tools. This includes CRMs, ERPs, analytics dashboards, and other cloud applications ...

AI agents in-house, though only 10% have deployed at scale; Nearly half of banks and insurers are creating new jobs to ...

MacWeb has launched its US East region cloud service in the New York metropolitan area. Based in Secaucus, the new Class A ...