The Human Experience combines customer and employee experiences into a new framework for delivering satisfaction at scale.

Direct edge performance insights and diagnostics made instantly actionable for IT, end-users, and applications ...

People are increasingly using AI chatbots for emotional and psychological support. Now, companies are using it to support ...

When the experience is unpredictable, the business is unpredictable. When the experience is consistent, everything else ...

What if the first interaction a candidate had with your company revealed more about fairness and inclusion than any policy ...

A 39-year-old tech employee shared their shock after being unexpectedly laid off due to company restructuring, despite a ...

Disabled staff face highest levels of discord, as experts say disputes can affect morale, wellbeing and motivation ...

Research from Carey Business School shows an overall decline in employee well-being in the American workforce, with employees ...

A Reddit user has shared their nightmare first remote job experience, detailing 12-hour workdays, endless 1.5-hour morning ...

As Walgreens rapidly closes its stores amid financial struggles, which has resulted in retail employees losing their jobs, it ...

Kroger will be requiring its employees to return to the office five days a week, rather than work remotely, starting in ...