The deeper problem is not just automation but ambiguity about who owns decisions, accountability and outcomes.

Voiso, a global provider of AI-powered contact center software, today announced a strategic partnership with Mercatus ...

Kyndryl, a leading provider of mission-critical enterprise technology services, today unveiled new advisory and ...

The full dive VR will bring customer experience to the next level. And of course, it is a distinct competitive advantage for ...

The agentic AI answers questions while understanding intent, connecting context and solving problems end-to-end, effectively ...

Here's how AI can help uplift your experiential branding game and connect with customers on a deeper level to foster brand ...

Most companies fail to deliver the empathy customers want, and that failure is costing them loyalty and growth. A global ...

Google’s AI strategist and a Harvard professor share how AI is transforming business and what leaders need to do next.

Learn the smart sales and marketing strategies that will give your enterprise the support it needs to succeed well into the future.

Michael Ferreira has restructured Stellantis' U.S. fleet division, creating a unified fleet ecosystem and aligning it with ...

Medialab, the independent UK media agency, has announced the appointment of Charlie Cocquelin as Head of Customer Data Strategy.  In her role, Cocquelin will ...

In today’s hyper-competitive B2B landscape, marketing leaders face a paradox: The pace of change is relentless, yet the need ...