The prestigious 2025 International Customer Relations Excellence (CRE) Awards, presented by The Asia Pacific Customer Service Consortium, have honoured Trip.com with wins in the categories of Contact ...

UJET, a leader in AI-powered contact center innovation, today announced the acquisition of Spiral, a conversational analytics ...

There's no happier surprise than boarding a plane and realizing you have the entire row to yourself. Imagine having enough ...

SmartHub ends the response gap—uniting voice, chat, SMS, email, workflow automation, and AI + human engagement into a single ...

The UJET deal with Spiral adds foundational building blocks for conversational AI, predictive analytics, and business intelligence.

Powerful artificial intelligence agents are game changers for businesses that want to cost-effectively step up customer ...

When it comes to customer service and customer experience (CX), the emergence of AI has made quite an impact in the contact ...

X is reportedly down due to a "service outage", according to Down Detector, which is said to be linked to Cloudflare ...

So you didn’t go to college. And you're worried that's a deal breaker when it comes to landing a remote role. It's not!

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When searching for reliable online casinos, many players discover Brango Casino and wonder about its sister sites and ...

Griffon Corporation shows mixed segments with revenue pressure, minor profit gains and strong valuation supporting outlook.