Macworld on MSN

Watch out for this clever and dangerous new ‘Apple Support’ hoax

Backed up by the real notifications and messages, the call was given the sheen of legitimacy. Moret followed the caller’s ...
Android Authority

Americans hit hard by tech support scams — FTC takes action

The FTC is amending its Telemarketing Sales Rule (TSR) to better protect consumers from tech support scams. The new rules cover not just incoming telemarketing calls but also outgoing calls from ...
Law

JetBlue Customer Sues Airline's AI Support Partner Over Nonconsensual Recording of Service Calls

ASAPP maintains a partnership with JetBlue through which it listens in on customers’ calls, transcribes them and runs them through its AI program. The program then provides recommendations to JetBlue ...
The Verge

FTC changes its telemarketing rules to cover growing ‘tech support scam’ calls

Now, consumers will be protected even if they initiate a call to a tech support scammer. Now, consumers will be protected even if they initiate a call to a tech support scammer. is a former news ...
CNET

Verizon Is Enlisting Google's AI to Resolve Support Calls on the First Try

Jeff Carlson writes about mobile technology for CNET. He is also the author of dozens of how-to books covering a wide spectrum ranging from Apple devices and cameras to photo editing software and ...
CAI

Despite funding cuts, these teens are still answering calls for help

NPR's A Martinez speaks with Teen Line volunteers about how the peer-led support service continues providing mental health support, despite funding cuts to programs nationwide.