Every product manager knows the sting of launching a feature that falls flat. Hours of engineering, design, and testing can ...

Today's shoppers are more likely to stay loyal to retailers that make them feel safe—not just physically, but digitally and emotionally—according to new research published in the Journal of Business ...

What is an alignment conversation? It’s a way to learn how your work or your product fits in with your customer’s goals. “The ...

Low awareness is stalling adoption of eSim technology. Here's how travel brands, retailers and mobile operators can close the gap and unlock new revenue through smarter, more connected experiences.

A four-part series about oversight, spending and leadership at the renewable power provider in Marin, Contra Costa, Napa and ...

Across America, Halloween spending is expected to reach record levels this year, including large crowds waiting for their ...

From understanding buying behavior to knowing your customers’ pain points, customer satisfaction isn’t just a “nice-to-have” ...

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

My brother died of COVID four years ago. When we flew to the memorial service, his wife’s sibling slipped us the box of ashes ...

Rose is the CEO and founder of United National Consumers Suppliers (UNCS), which supplies 165,000 retailers and counting. He ...

In marketing, understanding your company’s target customer demographic is crucial to success. Yes, it’s important to know your demographic data: age, sex, education level, income, family status, and ...

When the first trailer for Good Boy landed, Google searches spiked 2000% for "does the dog die in Good Boy". Now, it's not hard to get such a steep climb for something that wouldn't have really been ...