Q: This past March, I bought a Kenmore Elite top-load washer from Sears. A couple of weeks ago, in the middle of the night, when the machine was not running, the entire lid shattered and spread tiny ...

CHICAGO (WLS) -- You trust that your appliance warranties are there when you need them, but what if your claims aren't being fulfilled the way you expect? ABC 7 Consumer Investigator Jason Knowles and ...

N – Customers suing Sears, Roebuck and Co over alleged mold defects in their Kenmore-brand washing machines can bring their claims as a class action, a federal appeals court ruled on Tuesday. The 7th ...

When Tom Fleming bought a new Kenmore front-loading washing machine, he expected it to last for years, but it broke shortly after and took him months to ger repaired. When Tom Fleming bought a new ...

MERRITT ISLAND, Fla. — Imagine paying $1,000 for a new appliance that keeps breaking down. That's why a Merritt Island woman contacted Action 9 claiming every attempt by Sears to fix her new stacked ...

Q: We have a top-of-the-line Kenmore Elite washer that I bought from Sears. It’s just four months old. The glass lid has spontaneously shattered. Christopher Elliott, the Travel Troubleshooter We ...

After Jamie Reynolds cancels her appliance orders from Sears, a representative promises her a prompt refund. But three months later, she’s still waiting. What can she do to get her money back? Q: I ...

EDWARDSVILLE, Ill. (CN) - Sears Roebuck misleads consumers about the power of its Kenmore Elite Oasis automatic washing machines, according to a class action in Madison County Court. Named plaintiff ...

Q: In February, we bought two Whirlpool washing machines at Sears for $476 each for Y-Haven. We also paid an additional $199 for extended warranties. The machines haven't worked for the last month, ...

When the lid on Charlene Molina’s top-of-the-line Kenmore washer breaks, Sears doesn’t do anything about it. Why is it so hard to replace the shattered glass on her appliance? Q: We have a ...

You know what can happen if you overload a washing machine. It can be disastrous. Well it turns out you might have a problem if you under load one of these new washers. Richard Hanlin showed us what ...