Customer Service - Kohl's
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Find Answers - Kohl's
Kohl's Rewards Visa: Start turning everyday purchases into more rewards! Kohl’s Credit Card (16 digits): Enjoy exclusive discounts. Stack & save even more. Shop & get free shipping. Click here to manage your account or call 1-800-564-5740 for assistance. Click here to manage your account or call 1-888-647-1712 for assistance.
Ask a Question - Kohl's
Use this form for Kohls.com and My Kohl's Charge questions. First Name *. Last Name *. Email Address *. Phone Number. This will help identify you in our records. Order Number. Please indicate if your question is about an order. Subject *.
Tracking Online Orders - Kohl's
Tracking Online Orders. First, you’ll need to locate your tracking numbers. You should receive an email from Kohl’s once your order has been fulfilled. Click the link in the email for tracking information. You can also access this information when logged into your Kohls.com account and clicking into Recent Orders.
Kohl's Card Payments - Gift Cards or Kohl's Merchandise Credit
Although you cannot make a payment toward your Kohl's Card account using a Kohl's Gift Card or Kohl's Merchandise Credit, payments can be made at every Kohl's store using a check, cash, debit card or money order. In addition, payments can be made using a bank routing number and checking account number through our automated telephone system or ...
Returning a Kohls.com Purchase
Kohl's Certified Partner products can be returned to a Kohl's store with the original packing slip from your order. Repackage the product and tape the return label securely. To report suspicious marketplace activity, please reach out to Kohl’s Customer Service at 855-564-5705 or use the “Ask Us” button on Kohl’s Customer Service page to ...
Kohl’s Cash Balance
Here are two additional ways to check your balance from a desktop computer: In your Kohls.com Shopping account: Sign in here. Under “Account” at the top of the page, select “Kohl’s Cash”. Click the “Kohl’s Cash” tab in your shopping account profile. Select “CHECK BALANCE”. Use the link at the bottom of the Kohls.com homepage:
Account Assistance - Kohl's
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Returns - Kohl's
Beauty Purchases (Including Sephora at Kohl's), must be new or in gently used condition and must be returned within 60 days from the date of purchase and with a valid receipt or account/tender lookup. Sephora products that are marked as final sale cannot be returned. There is an exception to the 30 day policy during the Holiday season.
Using a KMC or Gift Card - Kohl's
Using a Kohl's Gift Card or KMC online: At time of checkout, click on the option to "Add a gift card." Enter the card number exactly as it appears in the Gift Card Details section. Enter the four-digit PIN exactly as it appears. (You will need to scratch or peel off the cover.)